EARLY-STAGE COLLECTIONS PART 2
Total:
EARLY-STAGE COLLECTIONS PART 2
(COLLECTIONS COURSES FOR MANAGEMENT)
In this course, we will look at how to rehabilitate a customer as quickly as possible using principles that are considered best practice. We will also take a look at how to include these principles in a strategy that follows best practices.
What you will learn:
The topics in this course include:
- The importance of tilting and how it is applied.
- How to build a collections strategy using tilting, while still following best practice.
- What drives the acceleration or deceleration of collections actions.
- How to apply acceleration and deceleration throughout a collection strategy.
- How to segment and prioritise accounts according to a risk proxy.
- The importance of work queues and how to sort accounts for action to be taken.