EARLY-STAGE COLLECTIONS PART 2

(COLLECTIONS COURSES FOR MANAGEMENT)

Author: Principa Wisdome

In this course, we will look at how to rehabilitate a customer as quickly as possible using principles that are considered best practice. We will also take a look at how to include these principles in a strategy that follows best practices.

What you will learn:

The topics in this course include:

  1. The importance of tilting and how it is applied.
  2. How to build a collections strategy using tilting, while still following best practice. 
  3. What drives the acceleration or deceleration of collections actions.
  4. How to apply acceleration and deceleration throughout a collection strategy.
  5. How to segment and prioritise accounts according to a risk proxy.
  6. The importance of work queues and how to sort accounts for action to be taken.