This course will help you understand a dialler’s capabilities, how to use and enhance them with the help of specialised staff, and how they can be used to solve typical challenges that collections departments face when it comes to contacting customers.
The topics in this course include:
1. The capabilities of a dialler
2. Predictive diallers and how they can enhance productivity and improve collections
3. The benefits of predictive diallers versus other modes
4. Dialler management
5. Typical challenges when making contact with clients and how to overcome these challenges