Total:
This course will look at the principles and strategy to apply to accounts when move into 3 cycles or more delinquent.
The topics in this course include:
1. The objective of late-stage collections
2. Strategy considerations
3. Tracing customers
4. Account segmentation and how to apply it in late-stage collections
5. Assigning actions and priorities
6. The flow of actions in late-stage collections
7. The consequences of non-payment and how they are applied