OUTSOURCED COLLECTIONS MANAGEMENT

(COLLECTIONS COURSES FOR MANAGEMENT)

Author: Principa Wisdome

This course will help you understand the relationship between organisations and external debt collections agencies. We will discuss how to maintain a healthy relationship between the two and the roles and responsibilities of each.

What you will learn:

The topics in this course include:

  1. What an external collections agency is and what services they provide
  2. What a healthy relationship between organisation and agency looks like
  3. What policies should be in place to manage agencies effectively
  4. How to measure agency performance and how to best reward good performance
  5. How to audit external agencies and the accounts outsourced to them