OUTSOURCED COLLECTIONS MANAGEMENT
Total:
OUTSOURCED COLLECTIONS MANAGEMENT
(COLLECTIONS COURSES FOR MANAGEMENT)
This course will help you understand the relationship between organisations and external debt collections agencies. We will discuss how to maintain a healthy relationship between the two and the roles and responsibilities of each.
What you will learn:
The topics in this course include:
- What an external collections agency is and what services they provide
- What a healthy relationship between organisation and agency looks like
- What policies should be in place to manage agencies effectively
- How to measure agency performance and how to best reward good performance
- How to audit external agencies and the accounts outsourced to them