Early Stage collections typically refers to accounts that have just entered into collections and are one or two payments in arrears. It is mostly focused around the collections efforts required to rehabilitate a customer as quickly as possible, whereby they return back to an up to date status.
In this course you will learn:
1. The importance of segmentation and prioritisation within a collections strategy.
2. Strategy considerations when deciding on the actions.
3. Collections actions and the ways and methods available to communicate to customers and the desired outcomes.